Shipping & Return Information
Shipping Information
- We offer worldwide shipping with tracking number for all products purchased from our website.
- Estimated time to arrive for most item is between 2 to 5 weeks.
- Please note that delivery time depends on your location and other factors, such as holiday seasons, Christmas, Chinese New Year, or unfortunate events like natural disasters, customs delay, etc.
- For Economy Shipping, you will receive your item from your local postal services (e.g. for USA is USPS, for UK is Royal Mail).
- Most items will be shipped from our production studio based in Hong Kong and some items from the United States.
- After the item is marked as shipped, you will receive a tracking number for the shipped item.
- Let us know if you still have not receive the item after 35 business days, we will do our best to assist you to resolve the problem.
- Buyer is responsible for any applicable import duties and local taxes. We will not be responsible for any delay caused by customs. Please consult with customs in your country before making any purchase.
Return Information
- Returns & exchanges are accepted only for broken or defective item or wrong item sent. Please contact us first within 14 days of receiving your purchase to resolve any problem. Please DO NOT post it back to the address on the item’s packaging or wrapping.
- Please tell us what happen to the item and please attach a clear photo or video that shows the part that is broken or defective. No refund or exchanges if buyer provides incorrect delivery address.